Retention Manager - Portuguese/Brazil

Do you want to join a leading FX company in Limassol?
Are you the Retention Manager everybody wants to have in his team?
Would you like to evolve in a multicultural team that is constantly expanding?

If you are a talented and Native Portuguese-speaking (BRAZIL) Retention Manager  with +2 years minimum experience, apply now and join the team of a leading FX group in Limassol.
Our client is thus looking for a Retention Manager  to join their Team based in their office in Limassol, Cyprus. This is a full time on site position.

The Role:

As a Retention Officer, you will play a crucial role in maintaining and nurturing our relationships with existing clients while also cultivating new business opportunities.
Your responsibilities will include:

  • Developing and managing ongoing private client relationships.
  • Generating trading clients from new leads.
  • Providing professional guidance and the highest level of service to existing and new clients.
  • Delivering excellent and proactive client service, addressing customer needs and trading-related queries promptly.
  • Explaining payment process mechanisms to clients.
  • Keeping clients informed with ongoing updates on market developments.
  • Ensuring customer satisfaction through clear and professional communication.
  • Assisting clients with deposits and withdrawals.

Adhering to company policies, procedures, and compliance obligations.

To excel in this role, you will need:

Previous experience in client retention in Fintech.
Fluent Portuguese, professional English And/Or Spanish will be highly valued.
Proficiency in computer skills.
Familiarity with various trading platforms and tools.
Strong interpersonal skills and the ability to collaborate effectively with colleagues.
Ambition, passion, and self-motivation, with a focus on achieving sales goals.
Confidence and a drive for success.


Competitive salary, up to 3K EUR/Gross/Month.
Commission: 2 % on Net Deposits.
Training opportunities for growth and personal development.
Paid 22 days holidays per year.
Private insurance.

To apply, please forward your CV in confidence to:

Job summary


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