Retention Agent (Arabic)

Our client, a prominent and regulated Forex company with over two decades of market experience, is seeking an Arabic-speaking Retention Agent for the MENA region to significantly contribute to the company’s regional growth and success.

Responsibilities:

  • Cultivate relationship with existing clients
  • Increase the number of deposits
  • Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
  • Actively listen to clients’ objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
  • Communicate marketing promotions to clients
  • Meet personal and team targets
  • Promote company’s brand
  • Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
  • Execution of Retention Strategy
  • Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements:

  • Fluent Arabic & English, any other language a plus
  • At least 2-3 years experience in a FX Retention role
  • Must be located in Cyprus
  • Result oriented and self-motivated person
  • Open-minded and flexible
  • Team player
  • Professional communication skills
  • Strong networking capability
  • Ability to work on own initiative, expand business


Further Info:

  • Working hours are 09:00 to 18:00 Monday to Friday ( Some weekend work may be necessary depending on targets)
  • Opportunities for professional development and training
  • Fun and dynamic work environment
  • Strong culture promoting work-life balance and flexibility
  • Discretionary benefits such as quarterly team building activities, weekly lunches, and monthly team outings

For more information or to apply for the above opportunity, please send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy

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