Our client is a pioneering Information and Communication Technologies company based in Cyprus, certified partner of global technology vendors. They are currently seeking an IT Support Engineer to be based in Larnaca.
The ideal candidate for this role will have experience in enterprise technologies, including servers, storage systems, networks, virtualization, Windows Server, and Linux operating systems. The tasks for this role will involve managing, monitoring, and supporting in-house and client infrastructure solutions.
Responsibilities:
- Provide local and remote support to customers using the company’s ticketing support system to effectively keep track, resolve and escalate issues in line with the company’s SLAs.
- Manage, monitor, maintain and support customer and in-house systems, applications, and infrastructure.
- Administer and maintain in-house and customer network equipment including firewalls, routers, and switches as well as IP telephony systems.
- Analyze logs and use the company’s monitoring and alerting systems to identify, troubleshoot and resolve problems as well as for capacity planning.
- Contribute to technical lifecycle projects, such as updating and patching of operating systems, equipment software/firmware and equipment replacements/upgrades.
- Update and develop scripts and tools to improve service delivery and automation.
- Deploy/install various IT systems and infrastructure.
- Fulfil any other duties relevant to the role assigned by the company’s management.
Qualifications / Experience Required
- University/college degree in Computer Science, Engineering or relevant subject
- At least 1 year working experience in a similar position
- Prior experience working with Microsoft on-premises and cloud technologies such as Hyper-V, Windows Server 2016 or newer (Active Directory, GPOs, DHCP, WSUS), Office 365, etc.
- Good knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, DNS, DHCP, routing, VLANs, etc.), at least to CCNA level.
- Previous experience working with VMWare virtualization technologies including ESXi, vCenter and ideally, VDI as well as Veeam availability and monitoring solutions.
- Good knowledge of Linux operating systems.
- Experience/knowledge of Cisco Unified Communications solutions and VoIP in general will be considered an advantage.
- Previous experience with SAN storage technologies, security products/solutions and network monitoring solutions will be considered an advantage.
- Active certifications in any of the required technology areas will be considered as an advantage.
Personal characteristics and other skills required:
- Good interpersonal and communicational skills in English, both verbal and writing.
- Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromising quality of work and service levels.
- Team player
- Strong analytical thinking and excellent problem-solving capabilities.
- Adaptable and quick learner
Info/Benefits:
- Salary range, depending on experience: 18K to 24K Gross/Year
- A team that values innovation, customer satisfaction and employee growth
- Enjoy a collaborative and supportive work environment
- Annual bonus, based on personal and corporate targets
- Working hours: Monday to Friday 9am to 6pm, Afternoon off on every second Friday
For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy
