Join our client’s innovative team and help shape the future of enterprise iGaming solutions. We’re looking for individuals to drive the next generation of B2B gaming technology. With a brand new Limassol office strengthening their growing office network, this is an opportunity to be part of the team from the ground up.
Role Overview
We are looking for a highly organized and commercially minded Account Manager (B2B Platform) to serve as the primary link between the Core/Platform team and B2B clients.
This role focuses on managing day-to-day client relationships, understanding business needs, coordinating internal teams, tracking client requests, and ensuring smooth delivery of platform services.
The ideal candidate has experience in B2B environments and understands how iGaming platforms operate, including casino, sportsbook, payments, CRM, affiliate systems, bonus engines, reporting, and integrations. While not a technical role, the candidate must be able to interpret client needs and translate them into structured internal actions.
This is not a support-only position. It requires ownership of client relationships, operational coordination, and cross-functional delivery oversight.
Key Responsibilities
- Act as the main point of contact between B2B clients and the Core/Platform team.
- Manage daily communication with assigned clients, ensuring timely and structured responses.
- Understand client business needs, operational challenges, and platform requirements.
- Translate client requests into clear internal tasks for Product, Tech, Payments, CRM, Risk, Compliance, Design, and Support teams.
- Coordinate client onboarding, platform setup, brand launches, and post-launch support.
- Support clients with platform modules including back-office tools, reports, CRM systems, bonus engines, affiliate tools, and payment flows.
- Track client requests, bugs, improvements, and tasks in tools such as Linear, Jira, ClickUp, or similar systems.
- Follow up with internal teams to ensure timely prioritization and delivery of client-related work.
- Keep clients informed about progress, timelines, blockers, and completed tasks.
- Collect and structure client feedback and share insights with Product and Management teams.
- Support rollout of new features, integrations, and platform updates.
- Coordinate with Technical Product / Project Managers to ensure requirements are clearly documented and implemented.
- Assist in UAT, testing, feature validation, and launch readiness.
- Monitor client satisfaction and identify risks related to service quality or delivery.
- Identify upsell opportunities and potential areas for account growth.
- Prepare regular account updates, status reports, and internal summaries.
- Ensure all communication is clear, professional, and properly documented.
Platform & Product Areas Covered
The role involves working with B2B clients across the following areas:
- Casino platform features
- Sportsbook products
- Slot aggregators
- Live casino
- Mini games
- Racing and virtual games
- E-sports
- Bonus and promotion systems
- CRM and marketing automation tools
- Affiliate management systems
- Payment and cashier flows
- KYC and verification flows
- Responsible gaming tools
- Back-office and admin panels
- Reporting and analytics dashboards
- Player account management systems
- Operational tools for Support, Risk, CRM, Payments, and VIP teams
A deep technical background is not required, but strong functional understanding of how these systems operate is essential.
Required Skills & Experience
- Previous experience as an Account Manager, Client Success Manager, Customer Success Manager, B2B Account Manager, Project Coordinator, Product Operations Specialist, or similar role.
- Experience working with B2B clients in iGaming, fintech, SaaS, payments, crypto, or digital platforms.
- Strong communication, coordination, and relationship management skills.
- Ability to interpret client needs and convert them into structured internal requirements.
- Solid understanding of digital platforms, workflows, dashboards, and operational tools.
- Strong organizational skills and ability to manage multiple clients simultaneously.
- Experience coordinating between multiple departments and stakeholders.
- Strong ownership mindset and follow-up discipline.
- Ability to document meetings, requests, and actions clearly and accurately.
- Strong analytical thinking and prioritization skills.
- Excellent written and spoken English.
- Ability to perform under pressure and manage urgent client issues professionally.
- High attention to detail and strong communication clarity.
Nice to Have
- Prior experience in iGaming B2B platforms.
- Understanding of casino, sportsbook, CRM, affiliate, bonus, and payment systems.
- Experience with onboarding and platform launches.
- Familiarity with tools such as Linear, Jira, ClickUp, Asana, or similar.
- Experience working with technical teams, product managers, QA, and developers.
- Basic understanding of API or system integrations.
- Experience preparing account reports and performance summaries.
- Exposure to international clients and multi-market operations.
- Commercial mindset and ability to identify growth opportunities.
Ideal Candidate Profile
The ideal candidate is structured, proactive, and client-focused, with enough product understanding to confidently manage complex B2B platform relationships.
They are not a passive coordinator or message relay. They actively interpret client needs, clarify business intent, coordinate internal execution, and ensure delivery is completed correctly.
They are comfortable communicating with clients externally and assertive internally when driving priorities across teams.
Key Success Metrics
- Fast, clear, and professional client communication.
- Proper documentation and tracking of all client requests.
- Smooth coordination between clients and internal teams.
- Successful onboarding and platform launches.
- Reduced miscommunication and delivery gaps.
- Faster resolution of client issues and operational blockers.
- Accurate account reporting and client health tracking.
- High client satisfaction and retention.
- Identification of upsell and expansion opportunities.
The salary range for this position will be shared with shortlisted applicants.