Take your career to new heights by joining a globally recognized Australian broker as a Junior Payments Specialist. This role offers an exciting opportunity to work with an industry leader known for its cutting-edge technology, award-winning customer service, and nearly 20 years of experience in the financial trading world.
Youll be responsible for managing client deposits and withdrawals, ensuring smooth operations in line with regulations, and resolving client payment queries. This is a role where you can make a real impact, collaborating with Compliance, Risk, and Support teams to deliver a seamless experience for clients.
Responsibilities:
- Handling and monitoring clients deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
- Update the Platform systems with relevant information
- Handle any client requests/complaints and perform a timely investigation
- Assisting Onboarding/Support in replying to client queries
- Collaborate/Assist the Compliance and Risk Team regarding specific clients
- Conciliating with customers and service providers on payment issues via different channels
- Other ad-hoc duties as per managements request
Candidate profile:
- Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
- Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
- University / College Degree in Business / Economics / Finance or any relevant field
- Experience in a client facing position will be considered an advantage
- Fluent verbal and written English (Chinese will be an advantage)
- Ability to work 12:00 – 20:00, Monday-Friday (Public holidays included) (training will be 8:00 – 16:00 and when completed, the shift will be 12:00 – 20:00)
- A team player with excellent communication skills
- Attention to details
The offer:
- Welcoming, young and multicultural team with approachable leadership
- Continuous personal development, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Company-provided parking
- Additional days for annual leave and medical visits
****Eligibility: Open to residents of Malaysia with a valid work permit.****
If you’re interested in joining a dynamic team and growing with a leading global broker, we’d love to hear from you! To apply for this exciting opportunity, simply press the Apply button. Please INCLUDE your salary expectations and notice period on your CV.
For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.
