Our client an iGaming company leading a revolution in flexible solutions for online casino and sportsbook operators by providing an innovative Standalone Licensee Platform is looking for a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.
Monthly Salary: €1,700
Quarterly Bonus: Up to €400 every 3 months
Overnight Shifts: Approximately 5 night shifts per month, with an additional €20 per shift (€100 extra per month)
Responsibilities:
- Dealing directly with clients’ queries over chat system and e-mail
- Answering clients’ requests
- Promoting products and services to clients
- Optimize customers’ satisfaction
- Interacting with other departments as necessary to meet clients’ needs
- Maintaining professionalism in all instances
Requirements:
- Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
- Experience preferred but not mandatory
- Excellent command of the English language
- Attention to detail and quality of work
- Computer literate and proficient user of Excel
- European citizenship
Remuneration & Benefits:
- Career development
- 21 days Paid Annual Leave
- 3 days Sick Leave
- Medical Health Insurance
- Complimentary lunch
- Team Building Activities
- Monetary voucher on Birthdays and additional occasions
- Employee Discounts Program, through Mad Benefits and our own partner network on wellness, fitness, beauty, food & beverages, and more
- Referral Bonus
- Paid Training
- Unlimited daily snacks and beverages
- Supportive and positive working environment