Application Support Engineer | Hybrid | Limassol
Salary range: up to Euros 55,000 gross annually depending on experience.
This role requires
prior experience supporting a live trading environment, specifically FIX, trade
execution flows and market data.
Our
client is a multi asset trading provider headquartered in the US, giving banks,
brokerages and hedge funds the technology to route and execute trades. Their
platform is live with over 200 entities worldwide and built around a low
latency environment with integrations to the world’s leading execution venues.
Their clients have moved steadily into digital assets, which the platform now
supports around the clock, and this role sits within that growth.
Your
new role
You
will be the technical first responder for clients, taking issues by email,
phone and live chat under defined SLAs and triaging them across the network,
operating system and application layers. Much of the work is in the detail:
analysing logs and FIX messages to identify the root cause of trading and
quoting issues. You will configure client setups, covering liquidity provider
details, routing logic, platform connectivity and prime broker give ups, and
take part in upgrades and migrations of the core software, running system
checkouts afterwards. You will also develop subject matter expertise in digital
assets and become the reference point for the team.
What
you bring
Two
to five years supporting clients in financial services or fintech, with hands
on experience of trade execution flows or market data distribution. A working
understanding of the FIX protocol, Windows at power user level, and a basic
grounding in TCP/IP, networking and SQL such as PostgreSQL or MySQL. Excellent
written and spoken communication and a sharp eye for detail, with the composure
to handle several client conversations at once and make good decisions under
pressure. MetaTrader 4 or 5 experience is a bonus.
The
team will teach you their platform. The trading knowledge needs to be there
already.
Your
working week
The
first eight weeks are Monday to Friday while you train. After that you work
five days a week, four weekdays plus either Saturday or Sunday from 9am to 5pm,
on a rotating schedule. Your weekday off is set in advance so you always know
when it falls, and for two months of every year you have no weekend shift at
all.
What
you will enjoy
Competitive
bonus plan, private health insurance and provident fund, hybrid working between
home and the Limassol office, lunch provided onsite every day, and a monthly
wellness programme subscription. Above all, a team of high calibre engineers
working on global infrastructure.