Our client is a leading provider of high-quality turnkey solutions for the online gaming industry. Their fully customizable platforms support both casino and sportsbook operators, offering everything needed to successfully launch and grow an online gaming brand.
Their services include platform technology, player management, payment processing, CRM, operations, customer support and licensing solutions, providing their partners with a complete end-to-end business solution.
They are committed to delivering cutting-edge technology, industry expertise, and dedicated support to help their partners maximize performance and long-term success. Today, the organisation works with over 80 established partners across the casino vertical.
Licensed in the UK and Malta, with offices in Cyprus and Israel, our client is well positioned for continued global growth.
Job Summary
We are looking for a Risk & Payments Agent to join the Operations team in Limassol.
Key Responsibilities
- Process new client account openings in line with KYC and internal procedures
- Review and update existing client accounts, ensuring documentation and information remain accurate and valid
- Monitor customer accounts and transactions to identify potential fraud or unusual activity
- Investigate, document, and escalate suspicious transactions in accordance with company policies
- Review and process customer deposit and withdrawal requests
- Communicate with banks and payment service providers
when required - Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels
- Respond to and resolve customer queries in a professional and timely manner
- Work closely with other departments to ensure smooth client experience and operational efficiency
- Ensure ongoing compliance with company policies and regulatory requirements
- Maintain a high level of professionalism and confidentiality at all times
- Escalate complex or unclear issues to management when necessary
Requirements
- Willingness to work rotational 24/7 shifts:
- 08:00 – 16:00
- 16:00 – 00:00
- 00:00 – 08:00
- No prior experience required
(experience in payments, risk, or operations is a plus) - Excellent command of the English language (written and spoken)
- Strong attention to detail and accuracy
- Comfortable using computers; basic to intermediate Excel skills
- Strong sense of responsibility and willingness to learn
- European citizenship is required
Remuneration & Benefits
- Structured Learning & Development Program
- Paid Training
- 21 days Paid Annual Leave
- 3 days Sick Leave
- Medical Health Insurance
- Complimentary lunch
- Unlimited snacks and beverages
- Team-building activities and social events
- Monetary vouchers for birthdays and special occasions
- Employee discounts across health & wellness, fitness, beauty, and food & beverage services
- Referral bonus scheme
- Supportive, positive, and inclusive working environment
- Monthly salary: €1.700
- For every night shift: €20/shift
- For every worked Public Holiday: 1.5x working hours + extra day off
- Quarterly bonus: €300-€500 depending on the performance
By applying to this job, you confirm your interest and commitment to the above shift pattern. If you are not interested or available for the above shift pattern, please apply through our general channel and not through the apply link below. Thank you!