Risk and Payments Agent
Are you ready to take the next step in your career within the iGaming industry? Join an industry-leading iGaming service provider in Limassol as Risk and Payments Agent.
Your Profile:
You possess strong proficiency in English, with excellent communication skills. You have a keen attention to detail and a commitment to maintaining high-quality work. Additionally, you are computer literate, with proficiency in Excel, enabling you to manage data effectively. You are also flexible and able to work shifts as required.
Responsibilities:
- Process account opening for the registered clients in accordance with KYC procedure.
- Amend existing client accounts (i.e. valid documents, updated information).
- Monitoring customer accounts to detect fraudulent patterns.
- Communicate with banks and payment providers
- Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss.
- Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit.
- Reviewing and processing all withdrawal requests.
- Contributing and ensuring compliance.
- Resolving customer queries.
- Interacting with other departments as necessary to meet clients needs.
- Liaise with management for any issues.
Requirements:
- Ability to work 24/7 shifts on rotation
- Experience is preferred but not mandatory
- Excellent command of the English language
- Attention to details and quality of work
- Computer literate and proficient user of Excel
- European citizenship.
Working Hours:
- Monday to Sunday (5 -day shifts) 08:00 16:00 & 16:00 00:00 & 00:00 08:00
Info & Benefits:
- Starting monthly salary: 1,320 Gross.
- Extra payment for each night shift worked (average 5 per month).
- Quarterly bonus (after your probation period).
- Career development and paid training.
- Medical Health Insurance.
- Complimentary lunch.
- Team Building Activities.
- Monetary voucher on Birthdays and additional occasions.
- Employee Discounts scheme.
- Unlimited daily snacks and beverages.
- Supportive and positive working environment.
For more information or to apply please send your CV via email to margarita.savva@emeraldzebra.cy
