We are seeking a PSP Specialist to join a prominent Limassol-based online trading group offering forex, CFDs, indices, commodities, and cryptocurrencies to retail and institutional clients globally. This role is ideal for a payments professional who enjoys working closely with Payment Service Providers, optimising transaction performance, and ensuring seamless payment operations in a fast-paced environment. You will play a key role in managing PSP relationships, improving approval rates, controlling costs, and supporting the company’s overall payment strategy.
Responsibilities:
- Manage and maintain relationships with existing Payment Service Providers (PSPs).
- Research, evaluate and onboard new PSPs and gateways to maximize approval rates and coverage.
- Monitor daily transaction flows, chargebacks, and settlements.
- Work closely with Compliance, Sales and Backoffice to ensure payment channels meet operational and regulatory standards.
- Troubleshoot and resolve payment integration or processing issues in collaboration with technical teams.
- Analyze payment data and prepare reports to improve cost efficiency, costs and approval ratios.
- Stay updated on industry trends, new payment technologies and regional payment methods.
Requirements:
- 2 – 4 years of experience in payments operations or PSP management (experience in forex, gambling, or gaming will be considered as a strong advantage).
- Solid understanding of payment flows, merchant accounts, and gateway integrations.
- Technical mindset with the ability to work with APIs and payment systems.
- Excellent communication skills in English.
- Based in Cyprus.
- Proactive, solution-oriented, and able to work independently.
- Familiarity with compliance and risk and regulatory aspects of payments.
Benefits:
- Competitive Remuneration Package reflecting your skills and experience.
- Exclusive Discount Card enjoy savings across various products and services.
- Health and Wellness allowance receive a monthly allowance towards gym membership or health insurance coverage after the probation period.
- Annual Leave benefit from 21 days of paid annual leave to ensure work-life balance.
- Additional Hour Leave enjoy 2 additional hours per month for personal leave, totalling an extra 3 days per year.
- Office Perks including complimentary tea, coffee, refreshments, fruits, and snacks available daily.
- Meals Provided enjoy complimentary lunch on designated days every two weeks.
- Team Building and Events participate in biannual team-building activities and summer/winter corporate events.
- Positive Work Atmosphere be part of a dynamic, creative, and friendly team.
- Career Growth Opportunities build a successful career with ample opportunities for professional growth within the firm.
- Supportive Professional Environment thrive in a supportive and professional work environment designed to foster your success.
- Professional Development full training will be given to the successful candidate.
- Anniversary Bonus is offered based on years of service and performance. that increases over time.
- Referral Bonus for successful candidate recommendations.
- Birthday Gift enjoy a thoughtful gift on your birthday as a token of appreciation for being part of the team.
Primarily on-site. Work-from-home flexibility can be considered for cases outside the city, typically after the probation period or under other agreed exceptions within the same framework. Working hours 08:00/08:30 – 17:00/17:30.