Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations (Forex, Nairobi Office).
Key Responsibilities:
- Serve as the primary contact for client inquiries via phone, email and messaging platforms.
- Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).
- Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
- Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
- Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
- Collect and report client feedback to help improve products, services, and support processes.
- Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.
Candidate Profile:
- 13+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
- Native English (written and verbal).
- Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
- Strong customer service orientation with the ability to handle clients from different backgrounds and regions
- High attention to detail, especially in handling sensitive client information.
- Comfortable working in a fast-paced, performance-driven environment.
- Ability to work flexible shifts, including evenings or weekends, if required.
Will be considered as a plus:
- Experience with CRM systems (e.g., Salesforce, Zendesk)
- Familiarity with KYC/AML procedures
- Bachelor’s degree in Business, Finance, or related field
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.
NB: For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.