On behalf of a prominent and regulated Forex company with over two decades of market experience, we are seeking an Arabic-speaking Retention Agent with at least 2-3 years of experience to handle the MENA region and significantly contribute to the company’s regional growth and success.
Responsibilities:
- Cultivate relationship with existing clients
- Increase the number of deposits
- Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
- Actively listen to clients’ objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Communicate marketing promotions to clients
- Meet personal and team targets
- Promote company’s brand
- Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
- Execution of Retention Strategy
- Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
Requirements:
- Fluent Arabic & English, any other language a plus
- At least 2-3 years experience in a FX Retention role
- Result oriented and self-motivated
- Team player
- Professional communication skills and strong networking capability
- Ability to work on own initiative, expand business
- Must be located in Cyprus
Further Info:
- Working hours are 09:00 to 18:00 Monday to Friday ( Some weekend work may be necessary depending on targets)
- Opportunities for professional development and training
- Fun and dynamic work environment
- Strong culture promoting work-life balance and flexibility
- Discretionary benefits such as quarterly team building activities, weekly lunches, and monthly team outings
For more information or to apply for the above opportunity, please send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy
