The demand for business development or sales and client account management roles remain high, especially across the regulated Forex/CFD Online trading organizations, EMI’s and Payment Service Providers, Trading platforms, other fintech businesses and tech development organizations in Cyprus.
What to expect:
A sales account management role involves:
- Developing, managing and maintaining excellent relationships with clients
- Regular communication with clients ensuring they receive the highest level of service and support
- Keeping up to date with market information
- Liaise with other departments, when required, to escalate and resolve issues and/or report faults
- Provide training to clients on the use of the Company’s products and presenting the Company’s services
- Ensuring customer satisfaction, professional communication
- Assisting clients with enquiries that they may have on technical matters and following up as necessary, ensuring therefore the highest levels of client satisfaction
- Strict adherence at all times with the Code of Conduct of the Company and the standards set by the Company’s Compliance department for all sales and other communication to actual or prospective clients to be fair, clear, not misleading and not aggressive
- If financial service: Keeping up to date with and adhering to key regulatory requirements for investment services and client communications
- Maintaining detailed knowledge of the Company’s products, trading platforms and terms and conditions of trading
Typical Requirements:
- Fluency in English plus ideally a fluency in a foreign language.
- At least 1 year proven experience in retention /sales role within the Financial Industry
- Knowledge or working experience in financial markets (Brokerage/ Forex or Exchange markets, Hedge Funds) or in Fintech
- Excellent communication and interpersonal skills, with the ability to build rapport
- Ability to work independently as well as collaboratively within a team environment
- Proficiency in using CRM software and MS Office Suite
A typical BD Manager salary range, depending on skills and experience: €2000-3500 Gross / Month, plus bonuses.
Sales & Customer Support job opportunities
Client Relationship Manager:
What to expect:
Client Relationship Manager is responsible for overseeing the entire client journey, from onboarding to retention and loyalty, ensuring a high-quality customer experience.
Responsibilities:
- Develop and execute strategies for managing client relationships throughout their lifecycle, maximizing client engagement and retention
- Analyse client behavior and market trends to identify opportunities for service improvements and personalized client interactions
- Collaborate with marketing, and support teams to ensure a cohesive client experience and address client needs effectively
- Manage CRM systems, ensuring accurate data collection and analysis for informed decision-making
- Oversee the onboarding process, ensuring compliance with regulatory standards and a smooth start for new clients
- Implement targeted communication and marketing campaigns to different segments of the client base
- Monitor and report on client lifecycle metrics, providing insights and recommendations to senior management
- Stay up-to-date with developments in the financial services industry and regulatory changes, adapting strategies as necessary
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field
- Minimum 2 years of experience in client lifecycle management or data analysis, preferably in the financial services sector
- Proficient in data analytics tools
- Strong understanding of the financial services industry and regulatory environment
- Excellent communication, interpersonal, and organizational skills
- Ability to work in a fast-paced and dynamic setting
- Demonstrated ability to develop and implement successful client relationship strategies
Head of Partnerships or Partnership Manager Job opportunities
What to expect:
Key Responsibilities:
- Build a robust team of business developers focusing on expanding partnerships internationally
- Provide ongoing support to team members on a day-to-day basis
- Lead team by providing guidance, training and mentorship
- Create both team and individual KPIs and create a plan to ensure targets are met
- You will be driving partnership initiatives ensuring they align with the business strategy with a focus on Master IBs, local offices and introducing brokers across the globe
- Manage and grow relationships with selected affiliates and partners
- Attend face-to-face meetings with both prospective and existing partners both locally and abroad
- Attend expos and corporate events globally in order to generate business
Requirements:
- A minimum of 3 years of experience with a Forex Regulated Company in the same position
- A strong portfolio of affiliates and partners focused on the European clients base portfolio is a must
- Proven experience as a partnership professional
- Extensive experience in Equities, FX, Indices, Commodities and Crypto
- Experience in relationship management and client retention
- Language skills would be highly beneficial
- Excellent IT skills
- Accuracy, precision and attention to detail
- Excellent communication both written and verbal
Typical salary range €3500 – €4500 gross/month plus bonuses.
Business Development Manager Job – technology sector
Business Development Manager
Responsibilities:
- Conduct trend and industry-focused research
- Understand sales and business development strategy and how to translate it into a structured prospecting plan
- Create a prospecting strategy and conduct in-depth searches in target industries using digital tools and platforms to identify potential target companies and stakeholders
- Facilitate business development by generating leads through your network.
- Able to coordinate marketing efforts
- Create appropriate messages to communicate with identified contacts and hold conversations with them to ascertain needs and elicit interest
- Conduct research and test new lead-generation tools
- Help shape a new business department
- Record, track, and manage prospects in CRM
Requirements:
- At least 3 years of experience in business development/ sales and consulting ( banking / fintech outsourcing, fintech / banking network and consultancy expertise)
- Strong experience in resource management
- Have a proven track record of outbound lead generation
- Exceptional communication skills
- Familiarity with IT concepts
- Capable of conducting strategy-driven, targeted research
- You are reliable, confident, and have a personal charm that allows you to easily connect with others
- International sales experience would be considered as advantage
- Native/ Fluent English speaker
Typical salary range: €3500-5000 gross/month plus bonuses.
Emerald Zebra is the perfect partner for companies looking to hire great sales talent and jobseekers seeking their next step sales career opportunity in the fintech, tech, finance and gaming sectors in Cyprus.
