Join our client, a leading Payments Solutions Provider, as a Senior Account Manager at their Limassol, Cyprus offices! At Emerald Zebra we are ready to discuss this amazing job opportunity with you, contact us!
The Company:
Our client is a leading Payments Solutions Provider with offices in Limassol, Cyprus. The company’s continuous success resulted in the necessity to grow their team of professionals in order to expand their operations even further.
Your Profile:
- Passion for providing the best client experience
- Excellent communication skills
- Previous experience dealing with clients, ideally in consulting or sales in the B2B sector
- Knowledge and experience in the finance and payments sector
- Strategic and analytical thinking to identify opportunities and address challenges.
- Ability to prioritize workload and work in a structured manner to meet deadlines and deliver results.
Requirements:
- 5+ years of experience in a B2B client management/client success role, preferably in the payments industry.
- Excellent written and verbal communication skills in English, with the ability to convey complex information in a clear and understandable way for the audience.
- Higher education in business management, economics, or a related field would be advantageous.
- German language would be advantageous
The Role:
- Establish and maintain sustainable client relationships from day one, including initial incoming requests, onboarding process, activation, and throughout the entire relationship.
- Act as the main point of contact for clients, ensuring client satisfaction at every stage, proactively addressing any concerns or issues that may arise, fostering trust and loyalty.
- Understand client needs and challenges, and provide solutions to meet their requirements.
- Create fee offers and negotiate service terms and conditions, ensuring mutually beneficial agreements.
- Possess strong expertise in compliance, staying up-to-date with regulations and industry standards.
- Collaborate with internal teams, such as operations and compliance, to ensure client needs are met and processes are streamlined.
- Maintain and update the CRM system, ensuring accurate and up-to-date client information.
- Stay informed about industry trends, market developments, and competitor activities.
- Continuously improve knowledge and skills in the payments and banking sector
What is offered:
- Attractive compensation package based on qualifications and experience – Salary Range: EUR 54,000 – 60,000 gross/year
- Yearly performance-based bonus
- Corporate pension plan after a 3 month probationary period
- Monthly lunch contribution
- Birthday gift
- Continuous personal development and training opportunities
- Hybrid Working Schedule
- Flexible working hours
- Modern workplace in the heart of Limassol
- 25 days of Annual Leave
- 5 days of paid Sick Leave
- Complimentary tea, coffee, refreshments, fruits, and snacks in the office
- Complimentary breakfast on specific days
- Biannual team buildings and summer/winter corporate events
- A unique opportunity for a successful career in a global, fast-growing company
- Professional, friendly & multicultural working environment
If you are interested in the Senior Account Manager job opportunity and your profile meets the above requirements, APPLY now! For more information email – georgia.michaelides@emeraldzebra.cy
