A fast-growing iGaming company with offices worldwide is looking for a Customer Support Agent to join its Limassol-based team. Committed to delivering exceptional user experiences, the company combines human support with AI-driven solutions to provide seamless service to its players.
In this role, you will assist players, resolve inquiries, and ensure a smooth gaming experience. If you have a customer-first mindset, strong problem-solving skills, and the ability to work in a 24/7 shift environment, this could be the perfect opportunity for you.
Requirements:
- Fluency in English (additional languages are a plus).
- Previous customer support experience.
- Strong problem-solving skills and the ability to handle customer inquiries effectively.
- Excellent written and verbal communication skills.
- A customer-focused approach with the ability to handle inquiries professionally.
- Ability to work independently and as part of a team.
- Availability to work shifts, including weekends and nights (24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends).
Key Responsibilities:
- Provide professional and efficient support to players via chat and email and phone.
- Resolve customer inquiries, troubleshoot issues and escalate complex cases when necessary.
- Maintain up-to-date knowledge of company products, promotions and policies.
- Assist players with account-related matters, including transactions, bonuses and verification.
- Keep accurate records of customer interactions and follow internal procedures.
- Ensure compliance with regulatory requirements, data protection laws and anti-fraud measures.
- Meet performance targets, including response times and customer satisfaction scores.
- Work collaboratively with internal teams to improve the overall player experience.
- Identify opportunities for proactive support and suggest improvements based on player feedback.
- Participate in training sessions and continuously develop product knowledge.
- Adhere to company policies and maintain professionalism in all interactions.
- Work assigned shifts, including nights and weekends, as part of a rotational schedule.
Information:
- Shift schedule: 24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends)
- Starting salary 1700 Euro gross / month, plus:
- 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15% extra for hours worked on Saturdays, except for 23:00 06:00, which is 35%
- Monthly performance-based bonuses.
- Career growth opportunities within a fast-growing company.
- Comprehensive training and professional development.
For more information or to apply for the above role, send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy
