An exciting opportunity for Customer Service Associates to join a fast-growing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol, Cyprus!
Emerald Zebra Recruitment, on behalf of our client, a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments, we are seeking Customer Service Associates, to join onsite, their expanding Operations team based in Limassol, Cyprus. If you’re driven, customer-focused, and ready to grow within a thriving industry, we love to hear from you!
The Company
It is the largest company in the Group’s portfolio and one of the most trusted partners in the iGaming sector in relation to payments. It was founded in 2020 with the intent of breaking down industry specific barriers when it comes to banking. Licensed in multiple jurisdictions, process over 2bn in payments annually and boast a strong team of professionals which continues to grow year on year.
The Role
A detail-oriented and client-focused Customer Service Associate who you will serve as a vital link between the company and its clients, ensuring timely communication, resolution of queries, and seamless support operations.
Responsibilities:
- Act as the first point of contact for clients, managing inquiries through various communication channels with professionalism and empathy.
- Ensure efficient ticket resolution by proactively following up on open cases and escalating when necessary.
- Issue supporting documents promptly and accurately as per client requests, maintaining confidentiality and compliance.
- Collaborate with cross-ops teams to facilitate and track payment requests, ensuring accurate and timely processing.
- Contribute to the organizations knowledge cloud by documenting recurring issues, solutions, and process improvements to enhance service quality and efficiency.
- Report to the Customer Service Team Leader
Your Profile
- 1+ years of experience in Customer Service or Client-facing roles.
- Strong English communication skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Experience with CRM or ticketing systems is a plus.
- Team player with a proactive and solution-oriented mindset.
- Available to work shifts up to 9:00 pm (Monday – Friday)
What is on offer?
- Salary: Circa EUR 27,000 gross/year
- Discretionary Performance Bonus
- Training and development
- Strong experienced team to work with
- Multiple growth opportunities
If you are interested in this job opportunity and your profile matches the above Apply Now by visiting the link below. For more information email: georgia.michaelides@emeraldzebra.cy
