Our client, a well-established Forex company, is currently seeking an IT Support Engineer to join its growing IT department. This is a fantastic opportunity for an enthusiastic and driven IT professional to play a key role in supporting and improving daily IT operations in a fast-paced, international work environment.
The successful candidate will report directly to the CIO and provide first and second-line technical support across the organization. This role is essential in ensuring that the company’s IT infrastructure remains reliable, efficient, and secure while supporting employees’ day-to-day technical needs.
Responsibilities
- Deliver 1st and 2nd level IT support to office-based employees, ensuring issues are resolved within agreed SLA timeframes.
- Diagnose and troubleshoot hardware, software, and network issues efficiently and effectively.
- Administer and maintain in-house systems including laptops, desktops, printers, and peripheral devices.
- Organize and maintain IT offices and storage rooms to ensure a clean and operational work environment.
- Contribute to IT documentation, internal knowledge bases, manuals, and troubleshooting guides.
- Provide regular updates and reports on ongoing tasks and technical issues.
Experience & Knowledge
- 1 – 3 years of experience in a similar IT support or systems administration role.
- Proficiency in Microsoft Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Hands-on experience with Windows 10+, macOS, and Windows Server 2019+.
- Solid understanding of Microsoft infrastructure including Active Directory, GPOs, and Domain Controllers.
- Good knowledge of networking fundamentals, including OSI/TCP-IP models and LAN/WAN components.
- BSc in Information Technology, Computer Science, or related field.
- IT-related certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not mandatory.
- Scripting skills in PowerShell and/or Bash considered an advantage.
- Strong communication and interpersonal skills.
- Quick learner with the ability to grasp complex technical concepts.
- Proactive, detail-oriented, and solutions-driven.
- Able to manage multiple tasks and work effectively in a team setting.
- Flexible and adaptable to changing technologies and environments.
Package and Benefits:
- Salary depends on experience: 19200 – 21600 EUR Gross/ Year
- Company benefits discount card
- Gym allowance
- Health insurance
- Free breakfast and lunch in the office
- Positive, inclusive, and professional work environment.
- Career progression opportunities and continuous professional development.
Ready to take your IT career to the next level? Apply now by sending your CV to marie.pavlou@emeraldzebra.cy
