Our client is one of the most reputable and well-established Group of Companies offering Financial Services in the FinTech sector. They are seeking to hire a Support Officer to join their successful and dynamic team.
Responsibilities:
- Dealing directly with clients queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
- Resolving misunderstandings and handles difficult client in a polite and professional manner
- Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
- Promoting the products and services offered by the company to the clients by means of chat system and e-mail
- Providing feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeping up to date with promotions and products offered by the company
- Maintaining confidentiality and professionalism in all instances
- Completing service-related tasks as requested by the manager
- Reviewing clients documents in the KYC system and replying to client emails related to account verification
- Requesting relevant documents from clients in case they are not provided
- Following and keeping up to date with new internal procedures
- Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
Requirements:
- Experience in customer care or any other relevant field
- Fluent English with excellent communication skills, both written and verbal are a must
- Strong customer and client handling skills
- Strong communication and interpersonal skills
- Excellent organizational skills
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
- Willingness to work morning, afternoon and night shifts on a weekly basis
- Valid work permit required
Benefits Provided:
- Salary depends on experience: 15,000-18,000 Gross/Year
- Corporate fund scheme
- Discretionary bonus based on company’s and personal performance
- Discount benefit card
- Friday Lunch and daily snacks and beverages at the office
- Yearly Training Budget Udemy membership per department
- Training opportunities for growth and personal development
- Up to 25 days holidays per year
For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy
