Support Officer

Our client is one of the most reputable and well-established Group of Companies offering Financial Services in the FinTech sector. They are seeking to hire a Support Officer to join their successful and dynamic team.

Responsibilities:

  • Dealing directly with clients queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
  • Resolving misunderstandings and handles difficult client in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Requirements:

  • Experience in customer care or any other relevant field
  • Fluent English with excellent communication skills, both written and verbal are a must
  • Strong customer and client handling skills
  • Strong communication and interpersonal skills
  • Excellent organizational skills
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to work morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

Benefits Provided:

  • Salary depends on experience: 15,000-18,000 Gross/Year
  • Corporate fund scheme
  • Discretionary bonus based on company’s and personal performance
  • Discount benefit card
  • Friday Lunch and daily snacks and beverages at the office
  • Yearly Training Budget Udemy membership per department
  • Training opportunities for growth and personal development
  • Up to 25 days holidays per year
    

For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy

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