Emerald Zebra is partnering with a multi-regulated global CFD and forex broker, originally founded in Australia, with a strong international presence. As they continue to expand their operations in Limassol, they are looking to hire a Spanish-speaking Client Support Representative.
Internal growth is actively encouraged, offering employees the chance to develop professionally and achieve long-term success. This role not only provides a clear career progression path but also an opportunity to join a collaborative and engaging team environment.
As a Client Support Representative, you will be the first point of contact for both prospective and existing clients. Your day-to-day responsibilities will include responding to queries and proactively finding solutions to client issues.
If you’re a problem-solver with a passion for innovation, teamwork, and a growth mindset, we invite you to join them in shaping the future of digital finance! ️
Your Responsibilities:
- Deliver exceptional and personalized service to clients through multiple communication channels, including live chat, telephone, and email
- Proactively take initiative to resolve client queries with full dedication and efficiency by identifying problems and offering timely solutions
- Effectively analyse and understand client needs, identify business opportunities, and provide the best possible user experience
- Collaborate closely with various internal departments to ensure comprehensive resolution of client matters
- Continuously build and maintain knowledge of financial markets, CFD trading, and platform functionalities to provide accurate guidance
- Support content quality through proofreading and translation services, as needed
Working Hours:
- Weekly rotational Shifts: Monday to Friday 08:00 to 15:00 & 15:00 to 23:00
- One Saturday per month (with an extra day off on during that week)
- Occasional work on Public Holidays (paid extra)
Your Profile:
- Strong eagerness to learn about financial markets, including forex, indices, commodities, and cryptocurrencies
- Professional-level English proficiency
- Fluency in Spanish (Portuguese is considered an advantage)
- A genuine interest in customer service and problem-solving
- Excellent verbal and written communication skills
- Demonstrated commitment to ethical conduct and professional integrity
- Willingness to invest in long-term career growth and continuous professional development
- A collaborative team player with an adaptable interpersonal approach
- Strong analytical thinking and problem-solving abilities
- Proficiency in MS Office applications
- Previous experience in customer service or within a financial institution is preferred but not mandatory
What You Can Look Forward To:
- Performance-based bonus
- Private medical insurance
- Education subsidy and fully paid study leave
- Fitness membership allowance
- Birthday leave
- Be part of a multi-cultural and supportive team
- Career growth opportunities with a global organization
For more information or to apply, send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy
