Risk and Payments Agent

Our esteemed client is a prominent iGaming service provider boasting a decade of experience in the industry. They are currently in search of a Risk and Payments Agent to join their team in Limassol.


  • Process account opening for the registered clients in accordance with KYC procedure.
  • Amend existing client accounts (i.e. valid documents, updated information).
  • Monitoring customer accounts to detect fraudulent patterns;
  • Communicate with banks and payment providers
  • Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
  • Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
  • Reviewing and processing all withdrawal requests;
  • Contributing and ensuring compliance;
  • Resolving customer queries;
  • Interacting with other departments as necessary to meet clients needs;
  • Maintaining professionalism in all instances.
  • Liaise with management for any queried issues.


  • Able to work 24/7 shifts on rotation; (08.00 16.00, 16.00 00.00, 00.00 08.00)
  • Experience is preferred but not mandatory;
  • Excellent command of the English language;
  • Attention to details and quality of work;
  • Computer literate and proficient user of Excel;
  • European citizenship.


  • Career development
  • 21 days Paid Annual Leave
  • Medical Health Insurance
  • Complimentary lunch
  • Team Building Activities
  • Monetary voucher on Birthdays and additional occasions
  • Employee Discount Scheme
  • Referral Bonus
  • Paid Training
  • Unlimited daily snacks and beverages

For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy

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