Our esteemed client is a prominent iGaming service provider boasting a decade of experience in the industry. They are currently in search of a Risk and Payments Agent to join their team in Limassol.
Responsibilities:
- Process account opening for the registered clients in accordance with KYC procedure.
- Amend existing client accounts (i.e. valid documents, updated information).
- Monitoring customer accounts to detect fraudulent patterns;
- Communicate with banks and payment providers
- Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
- Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
- Reviewing and processing all withdrawal requests;
- Contributing and ensuring compliance;
- Resolving customer queries;
- Interacting with other departments as necessary to meet clients needs;
- Maintaining professionalism in all instances.
- Liaise with management for any queried issues.
Requirements:
- Able to work 24/7 shifts on rotation; (08.00 16.00, 16.00 00.00, 00.00 08.00)
- Experience is preferred but not mandatory;
- Excellent command of the English language;
- Attention to details and quality of work;
- Computer literate and proficient user of Excel;
- European citizenship.
Benefits:
- Career development
- 21 days Paid Annual Leave
- Medical Health Insurance
- Complimentary lunch
- Team Building Activities
- Monetary voucher on Birthdays and additional occasions
- Employee Discount Scheme
- Referral Bonus
- Paid Training
- Unlimited daily snacks and beverages
For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy
