A regulated forex and CFD broker with a global footprint and a strong presence in Latin America is looking to strengthen its regional client services. To support this growth, the firm is seeking a Spanish-speaking Retention Manager who understands the LATAM market and is committed to building lasting client relationships.
You’ll play a key role in strengthening client loyalty and driving retention efforts by delivering a personalised experience to Spanish-speaking traders across the LATAM region.
Your Responsibilities:
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Respond promptly and professionally to client inquiries and requests
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Support and assist existing customers while adhering to company policies and procedures
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Build and maintain strong relationships with clients to enhance satisfaction and loyalty
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Ensure a high level of client retention through proactive communication and personalised service
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Operate in full compliance with the company’s internal procedures and industry regulations
Requirements:
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Proven experience in a retention role within the forex industry is a must
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Native or fluent Spanish speaker with excellent written and verbal communication in English
- Deep understanding of the LATAM regions financial markets, cultural preferences, and trading behavior.
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Experience using CRM systems
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Strong interpersonal skills and ability to engage with clients
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Motivated, focused, and goal-driven approach to client service
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Clear and effective communicator with a customer-first mindset
What you will receive:
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Base salary range of 2000 to 2500 euro gross per month, plus performance-based bonuses
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Full-time employment contract (Monday to Friday)
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Growth opportunities within a leading global forex company.
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Supportive team culture
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Gym class subscription
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Lunch provided daily
Location: Limassol, Fully on site (Monday to Friday)
Margarita at Emerald Zebra is waiting to hear from you to discuss this opportunity! For more information or to apply, send your CV to margarita.savva@emeraldzebra.cy
