Payments Officer (PSP)

Our client, a CySEC-regulated investment firm offers innovative investment and financial services to clients since 2013. The company operates a globally recognized brand offering investment access to a multitude of assets globally.

A well-established financial group with global reach, catering for the needs of professional and retail clients worldwide, by providing strong liquidity and secure access to trading platforms and investment products based on cutting edge technology and innovation.

We are seeking a Payments Officer PSP , the successful candidate will play a crucial role in managing and reporting on PSP performance while supporting new integrations and optimizing existing ones. This position requires a cycle of assessment, action, and achievement to ensure strategic projects align with operational needs, functionalities, and legal requirements. The candidate will collaborate closely with the tech department to find solutions and conduct necessary product testing.

Key Responsibilities:

  • Identify, evaluate, and onboard new Payment Service Providers (PSPs) based on business needs.
  • Benchmark industry options and manage PSP performance (approval ratio) and volumes.
  • Lead the onboarding of new payment solutions for current and future target markets.
  • Serve as the primary contact with payment providers and manage escalations of payment-related issues.
  • Stay updated on new payment solutions and industry trends through research and networking.
  • Monitor payment provider settlements and bank reconciliations, reconciling payments received against statements.
  • Communicate regularly with partners to identify opportunities and stay updated on offerings.
  • Supervise existing and ongoing relationships between merchants and PSPs.
  • Report directly to management on performance and collaborate with the division to reach monthly targets.

Qualifications & Experience:

  • Bachelors degree in finance, business, or a related field.
  • At least 1 – 4 years of experience in a similar role within the Financial industry sector.
  • Knowledge of Payment Operations Platforms (Cashier): routing, cascading, rules, etc.
  • Fluent in English with exceptional communication and interpersonal skills.
  • Proven ability to establish and maintain strong relationships with all payment providers.
  • Experience in reviewing processes and system functionalities to drive optimization and improvement efforts.
  • Detail-oriented, conscientious, and highly organized, with the ability to meet strict deadlines.
  • Proficiency in financial management software and advanced MS Excel skills.
  • Strong analytical and problem-solving skills, with the ability to interpret complex financial data.

Benefits:

  • Competitive salary package.
  • Medical insurance coverage.
  • Training and development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement.
  • Paid snacks
  • Gifts on special occasions
  • Corporate events and gatherings

How to Apply:

If you are passionate about finance and possess the skills required for this role, we encourage you to apply by sending your CV to Terri Neofitou, email: terri.neofitou@emeraldzebra.cy.

Join a dynamic team committed to excellence in financial services

** Only applicants already based in Cyprus will be considered **

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