Payments Officer

Our client is a well-established CySec Regulated FX Company, offering innovative investment and FinTech services to professional traders and institutions. They are seeking to hire a Payments Officer to join their team in Limassol.

Responsibilities / Duties:

  • Processing financial transactions (withdrawals, transfers, deposits)
  • Reviewing and dealing with pending and failed transactions (credit card, PSP and Bank Internal checks,)
  • Performing daily reconciliation of platforms, providers, and systems
  • Responding to customers’ Funding inquiries and resolving their pending cases
  • Generating weekly / monthly Reports and reviewing them along with the Head of Funding
  • Integration of new PSP as per companys needs and dealing with Settlements for each PSP and Banks
  • Daily Communication with PSP to resolve any client cases and overall keeping up to date any KYCDD for all providers
  • Identifying and enhancing internal Procedures, systems and controls for the department
  • Monitoring PSP flow, transaction volumes and Fees and assist to develop and enhance the department efficiency
  • Dealing with Chargebacks

Required Experience/Qualifications:

  • 1.5-2 years of previous experience in a similar position with involvement in payments and Payment Service Providers (PSPs) within the financial industry or other related fields
  • University degree in Accounting, Economics, Business Administration, or relevant field
  • CySEC Advanced Diploma will be considered an advantage
  • Knowledge of KYC and reconciliation of client funds
  • Experience in reporting, preferably with Power BI or any other reporting tool
  • Proficiency in working with data visualization, insights, and dashboards
  • Experience in working with PSPs
  • Preferred experience in remotely managing teams.

Skills / Other Personal Attributes Required:

  • Excellent command of the English language
  • Excellent communication skills
  • Proficient user of Microsoft Office tools
  • Effective team player
  • Excellent organizational skills
  • Ability to work on a 24/7 weekly basis shifts (08:00 to 16:00, 16:00-00:00 and 00:00a.m-08:00 on rotation)


  • Salary Range depending on experience: : 1200 to 1400 Gross / Month
  • Exclusive Benefit Discount Card for various products and services.
  • Monthly benefit towards gym membership or health insurance coverage after the probation period.
  • 21 days of annual leave.
  • Complimentary tea, coffee, refreshments, fruits, and snacks in the office.
  • Complimentary breakfast and lunch on specific days.
  • Biannual team buildings and summer/winter corporate events.
  • Be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Opportunity to build a successful career and experience professional growth within the firm.
  • Full training will be given to the successful candidate.

For more information or to apply for the above opportunity, please email Margarita Savva:

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