Our client is a well-established CySec Regulated FX Company, offering innovative investment and FinTech services to professional traders and institutions. They are seeking to hire a Payments Officer to join their team in Limassol.
Responsibilities / Duties:
- Processing financial transactions (withdrawals, transfers, deposits)
- Reviewing and dealing with pending and failed transactions (credit card, PSP and Bank Internal checks,)
- Performing daily reconciliation of platforms, providers, and systems
- Responding to customers’ Funding inquiries and resolving their pending cases
- Generating weekly / monthly Reports and reviewing them along with the Head of Funding
- Integration of new PSP as per companys needs and dealing with Settlements for each PSP and Banks
- Daily Communication with PSP to resolve any client cases and overall keeping up to date any KYCDD for all providers
- Identifying and enhancing internal Procedures, systems and controls for the department
- Monitoring PSP flow, transaction volumes and Fees and assist to develop and enhance the department efficiency
- Dealing with Chargebacks
Required Experience/Qualifications:
- 1.5-2 years of previous experience in a similar position with involvement in payments and Payment Service Providers (PSPs) within the financial industry or other related fields
- University degree in Accounting, Economics, Business Administration, or relevant field
- CySEC Advanced Diploma will be considered an advantage
- Knowledge of KYC and reconciliation of client funds
- Experience in reporting, preferably with Power BI or any other reporting tool
- Proficiency in working with data visualization, insights, and dashboards
- Experience in working with PSPs
- Preferred experience in remotely managing teams.
Skills / Other Personal Attributes Required:
- Excellent command of the English language
- Excellent communication skills
- Proficient user of Microsoft Office tools
- Effective team player
- Excellent organizational skills
- Ability to work on a 24/7 weekly basis shifts (08:00 to 16:00, 16:00-00:00 and 00:00a.m-08:00 on rotation)
Benefits:
- Salary Range depending on experience: : 1200 to 1400 Gross / Month
- Exclusive Benefit Discount Card for various products and services.
- Monthly benefit towards gym membership or health insurance coverage after the probation period.
- 21 days of annual leave.
- Complimentary tea, coffee, refreshments, fruits, and snacks in the office.
- Complimentary breakfast and lunch on specific days.
- Biannual team buildings and summer/winter corporate events.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Opportunity to build a successful career and experience professional growth within the firm.
- Full training will be given to the successful candidate.
For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy
