Our client is one of the most reputable and well-established Group of Companies offering Financial Services in the FinTech sector. They are seeking to hire a dedicated and proactive Night Shift Support Officer to join their team in Limassol or Nicosia.
Responsibilities:
- Respond promptly to client queries through chat systems and emails during night shifts, ensuring a 24-hour turnaround time
- Resolve client misunderstandings and handle challenging situations with a polite and professional demeanor
- Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
- Promoting the products and services offered by the company to the clients by means of chat system and e-mail
- Providing feedback on the development of the products and services offered by the company according to the interaction with clients during night hours
- Keeping up to date with promotions and products offered by the company
- Maintaining confidentiality and professionalism in all instances
- Complete service-related tasks as assigned by the manager during night shifts
- Reviewing clients documents in the KYC system and replying to client emails related to account verification during night hours.
- Requesting relevant documents from clients in case they are not provided
- Following and keeping up to date with new internal procedures
- Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
Requirements:
- Experience in customer care or any other relevant field
- Strong English communication skills, both written and verbal are a must
- Knowledge of any additional language will be considered an advantage
- Strong customer care skills
- Excellent client handling skills, with a focus on providing quality service during night hours
- Strong communication and interpersonal skills
- Excellent organizational skills, with the ability to manage tasks efficiently during night shifts
- Business acumen
- Teamwork and problem-solving skills, especially valuable during night shift operations
- Hard working and able to cope under pressure
- Excellent computer literacy
Benefits:
- Attractive remuneration package
- Monthly bonuses based on personal performance
- Corporate fund scheme
- Discretionary bonus based on company’s and personal performance
- Discount benefit scheme
- Referral Bonus
- Daily snacks and beverages at the office
- Yearly Training Budget Udemy membership per department
- Training opportunities for growth and personal development
- Up to 25 days holidays per year
For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy
