Night Shift Support Officer

Our client is one of the most reputable and well-established Group of Companies offering Financial Services in the FinTech sector. They are seeking to hire a dedicated and proactive Night Shift Support Officer to join their team in Limassol or Nicosia.


  • Respond promptly to client queries through chat systems and emails during night shifts, ensuring a 24-hour turnaround time
  • Resolve client misunderstandings and handle challenging situations with a polite and professional demeanor
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients during night hours
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Complete service-related tasks as assigned by the manager during night shifts
  • Reviewing clients documents in the KYC system and replying to client emails related to account verification during night hours.
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service


  • Experience in customer care or any other relevant field
  • Strong English communication skills, both written and verbal are a must
  • Knowledge of any additional language will be considered an advantage
  • Strong customer care skills
  • Excellent client handling skills, with a focus on providing quality service during night hours
  • Strong communication and interpersonal skills
  • Excellent organizational skills, with the ability to manage tasks efficiently during night shifts
  • Business acumen
  • Teamwork and problem-solving skills, especially valuable during night shift operations
  • Hard working and able to cope under pressure
  • Excellent computer literacy


  • Attractive remuneration package
  • Monthly bonuses based on personal performance
  • Corporate fund scheme
  • Discretionary bonus based on company’s and personal performance
  • Discount benefit scheme
  • Referral Bonus
  • Daily snacks and beverages at the office
  • Yearly Training Budget Udemy membership per department
  • Training opportunities for growth and personal development
  • Up to 25 days holidays per year

For more information or to apply for the above opportunity, please email Margarita Savva:

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