IT Support Technician

On behalf of our client, a well-established Forex company, we are  seeking an enthusiastic University Graduate to join their IT team as an IT Support Technician.

Responsibilities:

  • Serving as the first point of contact for IT support within the organisation
  • Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks.
  • Provide 1st line support to all users across the organisation globally.
  • Installing, configuring, and maintaining software and hardware components of computer and network systems.
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and security software.
  • Supporting people whenever they encounter challenges with computers and network devices.
  • Maintaining and updating technical documentation regularly.
  • Testing new hardware and software before full-scale installation.
  • Provide IT support on small projects and office/desk moves.
  • Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets.

 Requirements:

  • Bachelors degree in Computer Science or equivalent.
  • Excellent written and verbal English communication skills
  • Strong interpersonal skills and ability to interact favorably with a wide variety of people.
  • Highly self-motivated with reasoning skills and willing to learn new technologies.
  • Knowledge of Windows 10 and 11, knowledge of Mac OS and Linux is a plus.
  • Knowledge of O365.
  • Knowledge of Antivirus Systems.
  • Ability to quickly diagnose and fix problems.
  • Ability to follow through and document issues as well as resolutions.
  • Ability to replace hardware of Desktops and Laptops.
  • Be able to work in a team-oriented, collaborative environment.
  • Ability to work on an On-Call rota with the rest of the team.

Further Info and benefits:

  • Working hours are with a range of 8:00-9:00 am and 5:00-6:00 pm Monday to Friday
  • Fun and creative work environment
  • Opportunities for professional development/learning and development opportunities
  • 20 days of annual leave days which increases every two years (capped at 23 days)
  • Provident Fund
  • Discretionary performance bonus at the end of the year
  • Quarterly team building activities, free Weekly lunches, and monthly team outings.
  • Strong culture promoting work-life balance and flexible hybrid working.
  • Participation in the after-hours IT On Call support Rota will be required (this will be remunerated accordingly).
  • Some physical lifting and weekend work may be required.

For more information or to apply for the above opportunity, please send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy

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