Our client is a well-established and regulated Forex company that has been in the market for over 2 decades and boasts a people centric culture. They are seeking to recruit an enthusiastic University Graduate to join their IT team as a IT Service Desk Technician.
Responsibilities:
- Serving as the first point of contact for IT support within the organisation
- Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks.
- Provide 1st line support to all users across the organisation globally.
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and security software.
- Supporting people whenever they encounter challenges with computers and network devices.
- Maintaining and updating technical documentation regularly.
- Testing new hardware and software before full-scale installation.
- Provide IT support on small projects and office/desk moves.
- Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets.
Requirements:
- Bachelors degree in Computer Science or equivalent.
- Excellent written and verbal English communication skills
- Strong interpersonal skills and ability to interact favorably with a wide variety of people.
- Highly self-motivated with reasoning skills and willing to learn new technologies.
- Knowledge of Windows 10 and 11.
- Knowledge of Mac OS and Linux is a plus.
- Knowledge of O365.
- Knowledge of Antivirus Systems.
- Ability to quickly diagnose and fix problems.
- Ability to articulate and maintain attention to technical details.
- Ability to follow through and document issues as well as resolutions.
- Ability to replace hardware of Desktops and Laptops.
- Be able to work in a team-oriented, collaborative environment.
- Ability to work on an On-Call rota with the rest of the team.
Further Info and benefits:
- Working hours are with a range of 8:00-9:00 am and 5:00-6:00 pm Monday to Friday
- Fun and creative work environment
- Opportunities for professional development/learning and development opportunities
- 20 days of annual leave days which increases every two years (capped at 23 days)
- Provident Fund
- Discretionary performance bonus at the end of the year
- Quarterly team building activities, free Weekly lunches, and monthly team outings.
- Strong culture promoting work-life balance and flexible hybrid working.
- Participation in the after-hours IT On Call support Rota will be required (this will be remunerated accordingly).
- Some physical lifting and weekend work may be required.
For more information or to apply for the above opportunity, please send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy
