IT Helpdesk Support Officer

Our client is one of the most reputable and well-established Group of Companies offering Financial Services in the FinTech sector. They are seeking to recruit a IT Helpdesk Support Officer to join their team in Limassol.

Responsibilities:

  • Supports the new hires onboarding by installing, deploying, configuring and troubleshooting end user’s equipment, software and apps
  • Acts as the first point of IT contact for any technical issues
  • Resolves requests for technical assistance either in person, ticketing system, or over the phone
  • Administers and supports desktop PCs, laptops, printers, MFPs, VDIs, VoIP devices and smartphones
  • Maintains and supports in-office IT equipment and back-office systems
  • Maintains and tracks IT Equipment inventory stock to support everyday activities
  • Deploys new hardware and software as needed
  • Troubleshoots system and network problems, diagnoses and solves hardware/software faults
  • Ensures that system records and procedures are accurate and current
  • Assists on day to day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP
  • Assists on day to day administration and monitoring of the enterprise back-up systems

Requirements:

  • University degree in Information Technology or a relevant field
  • Previous experience in a similar position will be considered as advantage
  • Excellent command of the English language
  • Ability to multitask, prioritize and work independently
  • Strong communication, problem-solving and organizational skills
  • Ability to master new technology quickly and to work in a fast pace environment
  • Ability to work under pressure efficiently

Benefits:

  • Corporate fund scheme
  • Discretionary bonus based on company’s and personal performance
  • Employee Discount benefit card
  • Friday Lunch and daily snacks and beverages at the office
  • Yearly Training Budget Udemy membership per department
  • Training opportunities for growth and personal development
  • Up to 25 days holidays per year

For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy

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