German-Speaking Head of Support Fintech/Crypto | Larnaca, Cyprus | Hybrid
Support functions aren’t just operational. In the right hands, they become strategic.
Emerald Zebra is hiring on behalf of a boutique firm specialising in digital asset management and blockchain-based solutions. They don’t chase hype. They focus on secure, tailored services for private and institutional clients in the crypto space.
They’re now looking for someone to lead Support operations someone who understands how everything fits together behind the scenes and can make it all run smoother, smarter and faster.
As Head of Support, you’ll connect the company’s commercial vision with day-to-day execution. You’ll lead a team focused on optimising internal processes, managing key tools and systems, delivering data-driven insights, and ensuring your team has what it needs to succeed.
What You’ll Do:
- Lead and develop the Support and Backend team, fostering a culture of collaboration, accountability and continuous improvement
- Partner closely with deals Leadership to align on strategy, forecasting and performance tracking
- Design and refine trade processes, tools and reporting to improve efficiency and scalability
- Oversee CRM management, data integrity and support tools to ensure seamless operations
- Drive the development and execution of onboarding and training programs for staff
- Identify and implement improvements to streamline quote-to-order workflows and customer interactions
- Act as a bridge between Support, Marketing, Finance and Customer Success to ensure end-to-end alignment
Your Profile:
- Proven experience in operational support, sales operations or business enablement, ideally in a leadership role.
- Fluent in German and English (the majority of support requests are in German)
- Strong analytical mindset with the ability to translate data into actionable insights
- Expertise in CRM platforms and support tech stacks
- Exceptional communication and organizational skills
- A proactive, solution-oriented mindset with a track record of leading through change
Why join our client:
- Be a key player in a company pushing through a major regulatory milestone
- This is a genuine opportunity to develop professionally and lead at a higher level
- Hybrid setup, remote flexibility and modern offices designed for focus
- Join a culture of trust. Team-oriented, transparent and built on shared success
- Work for a company that plays by the rules – Compliance and risk management are at the heart of how they operate
If you’re the kind of person who enjoys improving systems, leading teams, and making sure operations run smoothly across the board, this role is for you. Send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy