Fraud and Payments Agents (Junior, Mid and Senior level)

Our client is a FinTech company that is expanding its operations and invites talented individuals to become part of its Fraud and Payments team. Take your career to new heights in a stimulating and dynamic atmosphere as a Fraud and Payments Agent at their Larnaca, Cyprus office. Embrace the opportunity to grow with a team of dedicated professionals. Your journey to success begins here!


  • Maintain and review online customers accounts and activity
  • Professional handling of all related customer and support queries
  • Where available, utilize automated (or other) systems to verify customers and validate any documentation received for KYC purposes
  • Process incoming and outgoing customer payments, in a timely and error-free manner
  • Follow up any payment-related issues or customer queries proactively
  • Liaise with third parties such as payment service providers
  • Conduct in-depth payment investigations
  • Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks
  • Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/ documentation are maintained.
  • Minimize fraud loss and charge-back rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts
  • Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.
  • Analyse all reported fraud cases to identify any new and emerging fraud trends.
  • Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)
  • Suggest improvements to tools and procedures where necessary.

** 24 hour Shift Schedule (including weekends)**


  • University Degree is an advantage
  • Minimum of one-year relevant working experience preferably from the Gaming industry
  • Understanding and capable of implementing KYC and Anti-Fraud policies
  • Meticulous with a high level of attention to detail
  • Strong communication skills
  • Good organizational skills
  • Ability to meet deadlines
  • A team-player with the ability to work well with others
  • Knowledge of Internet related software and Microsoft Office applications

Benefits & Perks:

  • Salary range: EUR 28,000- 30,000 gross/year (depending on experience and qualifications)
  • Gym/fitness allowance of EUR 50 per month
  • Medical corporate scheme plan
  • Offering coffee, fruits and snacks in the office
  • Career development and training

If you are interested in this job opportunity and meet the above requirements APPLY now!

For more information, please contact

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