English Speaking Retention Agent

Retention Agent (Rest of the World)

Our client, a well-established Forex company that has been in the market for over 2 decades and boasts a people centric culture, is seeking an English speaking Retention Agent to play a pivotal role in contributing to the Company’s regional growth and success.

Responsibilities:

  • Cultivate relationship with existing clients
  • Increase the number of deposits
  • Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
  • Actively listen to clients’ objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
  • Communicate marketing promotions to clients
  • Meet personal and team targets
  • Promote company’s brand
  • Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
  • Execution of Retention Strategy
  • Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements:

  • Fluent English, any other language a plus
  • At least 2-3 years experience in a FX Retention role
  • Result oriented and self-motivated person
  • Open-minded and flexible
  • Team player
  • Professional communication skills
  • Strong networking capability
  • Ability to work on own initiative, expand business

Further Info:

  • Working hours are 09:00 18:00 Monday to Friday ( Some weekend work may be necessary depending on targets)
  • Opportunities for professional development and training
  • Fun and dynamic work environment
  • Strong culture promoting work-life balance and flexibility
  • Discretionary benefits such as quarterly team building activities, weekly lunches, and monthly team outings
  • Competitive compensation package

For more information or to apply for the above opportunity, please send your CV to Margarita Savva: margarita.savva@emeraldzebra.cy

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