Do you want to join a leading and very well-established Forex company in Limassol Cyprus?
Are you a native Arabic speaker and the Customer Support agent everybody loves to have in his team?
Would you like to evolve in a multinational and friendly team and contribute to the success of your group?
The role
The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.
The ideal candidate will possess the following qualifications/skills:
- Proven customer support experience
- European citizen or fully allowed to work in Cyprus (no sponsorship provided)
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Arabic languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
The successful candidate will be accountable for:
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customers needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures.
The successful candidate will receive:
- Remuneration according to qualifications and experience
- Medical Insurance Scheme
- Provident Fund
- 13th Salary
- Companys Group Discount Scheme
- Inhouse fitness room with classes offered
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth
To apply, please send your CV now to: sam.macaron@emeraldzebra.cy
