Customer Support Agent

Are you the accomplished Customer Support Agent everybody wants to have in their team?

Our client is a regulated Investment Firm, specializing in Prime Brokerage Services. They are seeking to hire a Customer Support Agent in Limassol.


  • Assisting clients in a friendly, helpful manner via Live Chat and email.
  • Answer all emails received from clients regarding queries on the account opening process as well as amend existing accounts
  • Develop and maintain great relationships with current and new clients.
  • Contribute to team effort by accomplishing desired outcomes
  • Ensuring that all Payment Gateways are online and working properly
  • Carries out any further duties assigned
  • Ensure that all necessary documentation is collected and update the Company’s software about the collection of these documents
  • Forward financial matters and requests to the Funding Department
  • Liaise with the Head Customer Support & Back Office for any queried issues


  • Excellent command of the English language – Other EU languages at a professional level will be highly appreciated.
  • Previous experience in a similar position in the Forex/Financial industry will be considered an advantage.
  • Ability to work under pressure and meet daily deadlines;
  • Ability to pay attention to detail;
  • Excellent communication skills;
  • Attention to detail and procedures;
  • Professionalism, integrity, and trustworthiness;
  • Ability to work rotation shifts*

IMPORTANT: The position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am)*.

* Please do not apply if you are not intended to work on a shift basis.


  • Competitive salary: 2000 Eur Gross / monthly
  • Health insurance upon completion of probation
  • Birthday gifts
  • Regular company events
  • Personal development opportunities

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment that offers career prospects and rewards to thriving members of the team.

Please send your CV now:

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