Our client is a growing services provider with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services. Currently, they have an exciting career opportunity for a Communication Monitoring Compliance Assistant (Italian / Portuguese) for their offices in Limassol, Cyprus. If you’ve been searching for an opportunity to expand your knowledge and build your expertise, you’ve just found it!
Responsibilities:
- Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
- Examine results of the calls by using scripts, product knowledge, sales and service ability;
- Assist in the investigation of complaints;
- Contribute to team effort by accomplishing related results as needed;
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
- Provide feedback to the head of the department.
Requirements:
- University or College Degree in any field;
- Fluency in English;
- Fluency in Italian or Portuguese
- Fluency in a combination of Italian and Portuguese will be considered an advantage;
- Great communication (oral and written) and interpersonal skills;
- Paying attention to detail and following the policies and procedures as required for the role;
- Ability to deliver solutions quickly with accuracy;
- Ability to work efficiently within a team as well as independently;
- Excellent report writing skills;
- Ability to work at pace and well under pressure with limited supervision.
**Must be based in Cyprus and eligible to work there WORK PERMITS NOT PROVIDED**
What is offered:
- Salary Range: EUR 18,000 – 24,000 gross/year (depending on experience and qualifications)
- Fully covered Private Medical Insurance
- Employee referral bonuses
- Anniversary Bonuses
- 21 days annual leave
- Paid sick leave
- Skills Training Budget
- Opportunity for career development
- Corporate Events
- Unlimited snacks, fruits and beverages
- Exclusive Discount Scheme
- Working mother schedule
- Short Fridays
If you are interested in this job opportunity and meet the above requirements APPLY now!
For more information and/or to apply, please contact georgia.michaelides@emeraldzebra.cy
