Communication Monitoring Compliance Assistant (Italian/Portuguese)

Our client is a growing services provider with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services. Currently, they have an exciting career opportunity for a Communication Monitoring Compliance Assistant (Italian / Portuguese) for their offices in Limassol, Cyprus. If you’ve been searching for an opportunity to expand your knowledge and build your expertise, you’ve just found it!


  • Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
  • Examine results of the calls by using scripts, product knowledge, sales and service ability;
  • Assist in the investigation of complaints;
  • Contribute to team effort by accomplishing related results as needed;
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
  • Provide feedback to the head of the department.


  • University or College Degree in any field;
  • Fluency in English;
  • Fluency in Italian or Portuguese
  • Fluency in a combination of Italian and Portuguese will be considered an advantage;
  • Great communication (oral and written) and interpersonal skills;
  • Paying attention to detail and following the policies and procedures as required for the role;
  • Ability to deliver solutions quickly with accuracy;
  • Ability to work efficiently within a team as well as independently;
  • Excellent report writing skills;
  • Ability to work at pace and well under pressure with limited supervision.

**Must be based in Cyprus and eligible to work there WORK PERMITS NOT PROVIDED**

What is offered:

  • Salary Range: EUR 18,000 –  24,000 gross/year (depending on experience and qualifications)
  • Fully covered Private Medical Insurance
  • Employee referral bonuses
  • Anniversary Bonuses
  • 21 days annual leave
  • Paid sick leave
  • Skills Training Budget
  • Opportunity for career development
  • Corporate Events
  • Unlimited snacks, fruits and beverages
  • Exclusive Discount Scheme
  • Working mother schedule
  • Short Fridays

If you are interested in this job opportunity and meet the above requirements APPLY now! 

For more information and/or to apply, please contact

Job summary


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