Back Office Officer

Our client is a well established fully regulated retail broker with offices in Cyprus and London. They are seeking to hire an experienced Back Office Officer to handle KYC, Payments, Back Office CRM and screening of the clients.

Responsibilities:

  • Document processing & account approval for retail clients
  • Corporate account processing & research and document accumulation
  • LPOA & supplemental document processing
  • Emailing clients regarding rejected documents
  • Manually uploading KYC documents.
  • Document categorization and labelling
  • Source of funds – requesting supporting documents for HNW deposits.
  • Approval of deposits
  • Processing of payment documentation (Cards, POPs, deposit verifications)
  • Processing of withdrawals (Card, Bank Wire, APM, online wallets)
  • Contacting clients for additional information regarding deposits and withdrawals.
  • Contacting payment providers to resolve transaction queries
  • Coordinating workflow between back office, customer service and sales
  • Liaising with compliance for queries on payments, documentation, and account approvals
  • Account approvals
  • Internal transfers and movement of client funds
  • Account creation
  • Updating of client information
  • Account closures and declines
  • Screening of all new clients
  • Pep and sanction checks
  • Logging of screening reports
  • Uploading screening reports (.eu)
  • Screening of corporate accounts including adverse media, directors, and shareholders etc
  • Reporting of positive cases to compliance

Requirements:

  • At least 1 year of experience in a similar role in the FX Industry
  • Fluent in English
  • Any other language will be considered as advantage
  • Have a basic understanding of the payment process
  • Excel and Microsoft Office skills is a must
  • Knowledge of the FX and trading industry
  • Excellent communication skills
  • Willing to work morning & afternoon shifts on rotation (Morning Shifts: 8:00 -09:00a.m until (5:00p.m-6:00p.m depends on the time of arrival).
    Afternoon Shift: 10:00a.m – 7:00p.m)

While working with them enjoy these perks:

  • Salary depends on experience: 25000 – 26400 EUR Gross/ Year
  • Medical insurance
  • Educational budget
  • Provident fund
  • Everyday free Lunch
  • Gym reimbursement
  • Monthly social events
  • Refer a friend bonus



For more information or to apply for the above job opportunity, please send your CV via email to Marie Pavlou: marie.pavlou@emeraldzebra.cy

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