Account Manager

Our client is an industry-leading iGaming service provider, and they are seeking to hire a motivated and dynamic Account Manager to join their team in Limassol.

Responsibilities:

  • Be the primary point of contact, build and manage long term close relationships with a portfolio of allocated B2B clients.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Manage multiple B2B clients in a professional and organized manner. Complete regular client review e-meetings. Create and manage backlogs of client requirements.
  • Take part in negotiating, creating, and executing joint marketing campaigns with the B2B client
  • Work with B2B clients to compile data and insights on product performance, the effects of targeted campaigns and promotions etc.
  • Up-sell the existing B2B clients for new products and premium offerings. Work with them to broaden the product footprint within their business.
  • Liaise with the Product team as well as other internal departments to effectively respond to clients inquiries and concerns, including Operations and CRM, and to communicate feedback on client requirements,
  • Work towards achieving the individual targets and reaching the department KPIs
  • Analyse B2B client services and traffic patterns to advice on customer growth
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships

Requirements:

  • University/college education is preferred.
  • A minimum of 1 year experience in Account Management or relevant position is required
  • Exceptional verbal and written communication skills in English are required. Additional languages are a plus
  • Excellent listening, negotiation, and presentation skills
  • Experience working with CRM software (i.e., Asana) and MS Office (particularly MS Excel)
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Self-motivated and able to thrive in a results-driven environment
  • Attention to detail and quality of work
  • European citizenship

While working with them enjoy these perks:

  • 21 days Annual Leave
  • Medical Health Insurance
  • Complimentary lunch
  • Team Building Activities
  • Monetary voucher on Birthdays and other occasions
  • Employee Discount card
  • Referral Bonus
  • Paid Training
  • Unlimited daily snacks and beverages

For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy

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