We are hiring a Customer Support Agent on behalf of our client a financial software provider, with a proven track record of excellence and accumulated years of experience in the financial trading industry.
The Chinese speaking Customer Support Agent will join their dynamic customer service team. As a Support Agent you will provide excellent customer service to customers by helping them with their inquiries, resolving problems, and providing information. The ideal candidate should have at least 1 year work experience in customer support and a Bachelor’s degree in either finance or technology fields. We are looking for someone with excellent communication and interpersonal skills, as well as problem-solving, organizational, technical, listening, and time management skills. They should be professional, friendly, and able to work independently as well as part of a team.
What were looking For
- Education and Experience
- Bachelors Degree in Finance, Technology or related field
- +1 years experience working in Customer Support
- Ability to work under pressure
- Chinese and English language (C2 level)
- Excellent Communication and Soft Skills
- Trading knowledge or experience is considered a plus
Skills
- Interpersonal
- Problem-Solving
- Organization
- Listening
- Adaptability and Flexibility
- Time Management
Professional oral, written, and communication abilities.
- Compensation and Benefits
- Paid parking
- Pension fund
- Team building events
Education and workshops
- Working Conditions
- Working hours 04:00 – 13:00 (hybrid) including a one-hour lunch break.
- Overtime expectation May need to work on local Public Holidays (in lieu).
- Hybrid role Half day from home and half day from the office in Limassol.
To apply for the opportunity, please email Terri Neofitou at terri.neofitou@emeraldzebra.cy
