Do you want to join a pioneering Fintech group at the vanguard of revolutionizing payment practices?
Are you the Account Manager everybody wants to have in his team?
Our client is as a trailblazer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys.
Our client is seeking an individual who is technically adept, detail-oriented, bright, and energetically capable of effectively communicating with clients and delivering exceptional service.
As an Account Manager, you will interact with sales, business care, user experience, and accounting teams.
In this role, you will serve as the primary client liaison, managing ongoing project interactions and ensuring client satisfaction for their global clientele following implementation.
Responsibilities:
– Oversee a global client portfolio, from onboarding to ongoing interactions, cultivating robust client relationships.
– Drive revenue growth by leveraging client engagements to develop new avenues of business.
– Cultivate expertise in our product offerings, offering clients advice on optimal technical solutions and best practices, aligning our product suite with their unique use cases.
– Provide tailored solutions by customizing our product suite to cater to specific client requirements.
– Deliver first-level support and effectively triage client technical issues, meticulously documenting reported problems.
– Thoroughly understand client business objectives and key performance indicators (KPIs).
– Establish trust as a valued consultant, offering actionable business insights, devising strategies, and sharing best practices to fuel growth and continuous improvement.
– Collaborate seamlessly with Sales, Accounting, Risk, and QA departments, prioritizing and championing clients’ needs and requests.
– Assume ownership of day-to-day communication, fostering value-added partnerships with clients.
– Efficiently manage client implementations for diverse product offerings.
Identify opportunities for upselling and craft renewal strategies to ensure enduring client satisfaction.
Requirements
– Minimum of 2 years’ experience in SaaS and/or B2B environments.
– Diligent project manager with a strong sense of responsibility, exceptional interpersonal skills, and a customer-centric approach, adept at navigating intricate processes.
– Analytical and driven by KPIs, possessing a fundamental grasp of both client and server-side technologies.
– Collaborative team player with a positive mindset, demonstrating self-initiative in a dynamic setting.
– Fluent or near-native English speaker; proficiency in additional languages is a distinct advantage.
Nice to Have:
– Prior engagement with payment companies, fintech, e-commerce enterprises, and/or international clientele.
– Proficiency in CRM tools, including Salesforce.
– Background in account development, managing corporate account relationships, conducting market research, and identifying value propositions.
Benefits
-Highly competitive salary package, : 2,750 euros gross + Quarterly bonus of 2,000 euros for meeting the established KPIs.
-Brand-new, spacious office located in Paphos, Cyprus.
-Access to an on-site gym for your fitness needs.
-Well-stocked kitchen offering a variety of snacks, beverages, and fresh fruits.
-Youthful and dynamic work environment.
-Team-building activities and cheerful happy hours.
-Continuous growth and career development.
To apply, please send your CV now to: sam.macaron@emeraldzebra.cy
